What information will my provider need to set up payment?

After you upload a provider in the Helpr app, the Helpr team let you know if your provider is approved within one business day.
Once your provider has been approved, the Helpr team will send them an email with instructions for getting set up with their Provider Portal and payment account - they’ll need to get set before the booking starts. Here’s what we're sending them.
As part of the Stripe payment set up process, your provider will be asked to submit the following information:
  • Home address
  • Phone number
  • Social Security number or TIN
  • Debit card information or checking account and routing number (they can choose which one, must be a US bank able to accept USD funds)
***If your benefit supports payments outside the US, we'll get your provider set up with a payment platform that supports your benefit. We'll send you each the necessary information once your providers' are approved.